FREQUENTLY ASKED QUESTIONS
Is this pillow just for side sleepers?
It's designed specifically for side sleepers. However, in our product trials with real people, it's reported that some find it to be comfortable on their backs for smaller periods of time. You can also adjust the layers to a level that works for you in other positions. Back sleepers and stomach sleepers need less height. With the 1+1+2 inch configuration, there are many possibilities for your custom sleep solution.
How do I adJust my pillow?
How do I wash my pillow?
Remove the outer cover by unzipping the zipper and removing the layers.
Wash the outer cover by hand or in the machine on cold. Hang to dry or dry flat. If needed, the latex and the inner liners can be spot cleaned with a damp sponge.
What if my pillow needs added height?
No problem! Just contact us to purchase an additional 1 inch layer. The outer cover is made from a 100% Organic Cotton Knit (which means it has some stretch) and can accomodate an additional inch of height.
Are there harsh smells or chemicals off-gassing?
No! And we mean it - No!
Why 100% Natural Latex?
What does the law label on the adJust FOR ME Pillow look like?
What is your return policy?
If you purchase the adJust FOR ME Pillow and find it's not for you (so sad), we will provide a full refund (excluding return shipping fees). We ask for proof of shipping to us within 30 days of your original purchase.
Can I test the adJust FOR ME Pillow before I buy it?
Unfortunately because it is an on-line bedding product and cannot be re-used, we do not currently have the option of in person trial or sampling. Stay tuned for retail options.
Do you ship your pillow everywhere? And how quickly?
Currently we are shipping to the Continental US and Hawaii. Our initial sales will occur through our Kickstarter Campaign going live at the end of October, 2020 for fulfillment in early 2021. Make sure you are on our email list so we can keep you updated on the status of the pillow!
Where is the adJust FOR ME Pillow made?
Currently the pillow is made right here in beautiful Colorado! The materials are sourced from Canada and Georgia, but they are sewn, fabricated and assembled here in Colorado.
Does your pillow fit inside a regular pillowcase?
Yes, our pillow should fit inside of most regular pillowcases, however we highly recommend purchasing the adJust FOR ME Pillow case, as it is made to fit the pillow's unique shape. Our customers and product testers all requested a custom case. And, it's made from beautiful, organic cotton sateen for a luxurious sleep experience.
Why should I invest in a quality pillow?
There are so many answers to this question! We spend over 1/3 of our lives on our pillow and our pillows account for up to 30% of our sleep space. If you value your sleep, your comfort and your overall well-being, the quality of your pillow matters.
As someone invested in their health, you value a natural, non-toxic, supportive and restful sleep experience. Your pillow has a much bigger impact on your spinal alignment than even your mattress. The adJust FOR ME Pillow is all of these things and more.
What if my pillow gets wet?
Not a problem! Just let your pillow air dry (preferably outdoors in a well ventilated space) or blot it with a clean towel and you should be fine. The natural latex is quick drying and won't loose it's shape or support.
What makes the investment worth it?
Maybe the most valuable aspect of the adJust FOR ME Pillow is the comfortable, supported and consistent sleep experience. Our custom design, adJustable layers and removable covers provide versatility that most other pillows don't provide.
Does this pillow get hot at night while sleeping?
No! The natural properties of latex and the open cell, pin-core structure provide a breathable sleep experience. We don't use any polyester, rayon or other non-breathable fabrics. Organic cotton is an inherently cool sleep surface.
Shredded latex pillows are "adjustable", so why do I need the adJust FOR ME?
Shredded latex pillows are adjustable, but the support they provide is inconsistent (at best). When you add and remove the filling to get your "perfect" height, you may start out the night in a comfortable, supported position. As the night goes on, people find themselves repositioning, bunching the pillow up and working to find the comfort they started with. On top of the lacking consistency, adding and removing the filling is messy and inconvenient.
The adJust FOR ME Pillow is adJustable by layers, so you adJust them to the perfect height for your body and mattress density. Where you start out at the beginning of the night is where you will end up in the morning. Completely supported and in proper alignment (while also being soft and comfy).
Are these pillows hypoallergenic?
Yes! They are dust mite and allergy resistant, naturally! Watch for more detailed information on the hypoallergenic nature of the pillow in our upcoming blog.
What if I have a latex allergy? Will this pillow still work for me?
Scientific studies have found that natural latex in bedding products will NOT cause the same allergic reactions as other latex products found in household or medical products. According to the FDA there have been zero reported cases of allergic reactions to the natural latex used in bedding products. Natural latex used in bedding products goes through a washing process that removes any reaction-related protiens.